A Modern Operating Layer for CX Operations
Expand Capacity Across Teams
CxPortal increases efficiency across the development cycle, from QA validation to production visibility.
It eliminates manual triage, shortens update cycles, and helps teams recover hundreds of hours of capacity each month.
Gain Operational Independence
CxPortal enables business and operations teams to execute updates directly through a guided UI.
Routine changes move quickly and consistently to align with operational logic across your Amazon Connect environment.
Ensure Stable, Traceable CX Operations
CxPortal provides end-to-end control of configuration changes.
Each update is traceable, reviewable, and reversible, which keeps operations predictable and reduces risk.
How CxPortal Delivers
Consolidates Routine Configurations into a Single, Intuitive UI
Streamlines contact center operations by bringing core Amazon Connect configurations into an intuitive UI. Teams manage key elements of the contact center from a single portal to reduce complexity and increase efficiency.
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Centralizes And Governs Knowledge That Powers Connect Agents
Centralizes and governs the content that supports Connect Agents. Clear ownership, version history, and bulk updates ensure knowledge stays current, auditable, and aligned as content grows.
Maintains Global Resiliency with One-Click Failover
Transforms disaster recovery from a developer-led process into a simple, operations-led workflow that maintains service during outages by redistributing inbound calls and agents across multiple AWS Regions through guided failover controls.
Resolves Issues Faster with Centralized Diagnostics
Centralizes diagnostic data from different sources to reveal the full contact journey, surface issues automatically, and highlight likely fixes, which enables rapid diagnosis of production issues and reduces Mean Time to Resolution (MTTR).
Operational Excellence at Scale
Trusted by Fortune 100
CxPortal is battle-tested and deployed in the most demanding and regulated industries, including Fortune 100 healthcare, financial services, and government environments.
Empower Thousands of CX Operators Daily
Trusted daily by thousands of contact center agents, supervisors, and executives to streamline operations and elevate the customer experience.
Let's Connect
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