Pronetx Professional Services
Go beyond migration. Enable true transformation with a cloud contact center made for your business.
Our Approach to Contact Center Transformation
We support clients in the following areas through our professional services:
Strategic Planning & Design
- Develop an end-to-end deployment strategy and solution blueprint
- Support migration from legacy platforms to Amazon Connect
System Integration & Automation
- Integrate Amazon Connect with core business systems
- Build custom APIs that surface critical data in agent workflows
- Orchestrate automation with Amazon-native tools and services
Craft Intelligent Customer Experience
- Design contact flows across voice, chat, and digital touchpoints
- Configure smart call routing and queue management
- Build voice bots for targeted use cases
Launch & Support
- Provide SLA-backed launch support and assistance
- Build custom reporting dashboards and analytics solutions
- Deliver agent training and supervisor enablement tools
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Modern CX Results Faster
Modernize Without Disruption
Transform confidently with our cross-industry experience. We guide your move to Amazon Connect through a secure, phased approach that clears away legacy complexity.
Accelerate Time to Value
Launch faster with optimized architecture and orchestration. Our Amazon Connect specialization streamlines integrations and reduces setup time so you see results sooner.
Design Around Your Business
Build a contact center that truly fits your organization. We tailor every detail to your workflows, goals, and CX vision to create meaningful, lasting impact.
Let's Connect
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