Blog & Media

Insights, updates, and perspectives on modern customer experience.

Blog

Discover insights and practical strategies for delivering better customer experiences.

Pronetx to Acquire VT Team, Expanding Specialized Amazon Connect and Generative AI Solutions

Known for delivering complex, high-volume systems in secure environments—such as projects for DC Government and the Social Security Administration, Pronetx brings proven expertise in harnessing cloud-based technologies for transformative customer experience initiatives.

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Videos

Follow along with CX thought leaders who share insights on the latest contact center innovations.

Pronetx and Partners Help SSA Migrate National 1-800 Number

The SSA National 1-800 Number transitioned to Amazon Connect to improve day-to-day operations. As one of the interviewees, CEO and Founder of Pronetx, Yasser El-Haggan, shares some perspective on the work that went into migrating the SSA National 1-800-Number.

Partners! Do You Need One? Yes, You Do!

In this episode of The Amazon Connect Podcast, hosts Marc Rudkowski and Douglas Park welcome Yasser El-Hagan, Founder and CEO of Pronetx, to discuss integrating generative AI into email responses, the role of managed services, and how Pronetx is redefining value in the CX landscape.

Elevating Contact Center Success through Generative AI

Pronetx CEO Yasser El-Haggan interviewed DC Gov CIO Gavin Suares about DC311's operations, their Amazon Connect migration benefits, and future Pronetx enhancements involving analytics and AI.

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