Pronetx Managed Services
Your Amazon Connect instance can be continuously optimized, regularly updated, maintained, and monitored to ensure seamless customer experiences.
Get Ongoing CX Excellence that Compounds Over Time
Proactive Monitoring and Incident Management
We continuously monitor and optimize system health and performance to ensure stability and responsiveness.
Critical incidents are resolved under rapid SLA response times, followed by detailed post-incident reporting and prevention insights.
Collaborative Guidance
We provide expert, hands-on guidance for all ongoing operational changes.
From routine configuration updates and user management to major deployments of new business lines and contact flows, every move, add, and change is managed smoothly for performance and consistency.
Strategic Performance Reviews
We conduct quarterly reviews that assess system performance, support effectiveness, and business alignment.
Accessible, High-Touch Support
Our expert team is available when you need us.
We deliver efficient support ticket management via email and Slack to ensure rapid response times during extended business hours.
Smarter Citizen Experiences Powered by Advanced NLU with Amazon Lex
With managed services in place, this government agency streamlined requests and reduced response times to enable the city to deliver faster and more accessible services to every resident.
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