Operationalize Global Resiliency with Amazon Connect Global Resiliency (ACGR)
Put failover control in the hands of your operations team. Manage regional resiliency, traffic distribution, and failover from a single interface.
What Is ACGR in CxPortal?
ACGR (Amazon Connect Global Resiliency) is an Amazon Connect capability that enables contact centers to operate across multiple AWS Regions. If one Region becomes unavailable, traffic and agents can be redirected to another Region.
By building on top of ACGR, Pronetx‘s ACGR module in CxPortal delivers a single, unified interface that reduces operational complexity during service disruptions and supports uninterrupted customer engagement.
Timing is Everything
In a critical outage, every minute matters.
Incident occurs
↓
Operations come to a halt
Incident occurs
↓
Escalate to contractor or AWS Support
↓
Wait for availability and briefing
↓
Contractor accesses AWS CLI / Console
↓
Manual TDG & traffic reconfiguration
↓
Verify and monitor
Incident occurs
↓
Your ops team opens CxPortal
↓
Traffic shifts automatically with one click failover
↓
Monitor from the same dashboard
Everything You Need for Global Resiliency
in One View
Monitor regional health, traffic distribution, and failover status from a single dashboard.
Operations teams see exactly what's happening across all Amazon Connect instances
ACGR Benefits at A Glance
Built for enterprise contact centers running Amazon Connect across AWS Regions.
Designed for operations leaders, contact center directors, and resiliency stakeholders.
Built for Multi-Region Continuity
Distribute contact center workloads across regions to support consistent service availability during outrage.
Automated Traffic Orchestration
Manage cross region routing through predefined policies to maintain balanced traffic distribution.
Stability Across Environments
Enable coordinated regional support to maintain queue integrity and agent alignment.
Structured Regional Resilience at Scale
Provide a repeatable regional architecture that supports global growth with operational consistency.
Frequently Asked Questions
What can your team do with ACGR in CxPortal?
Do we need this if we already have a disaster recovery strategy?
What are recommended best practices for ACGR?
What business risk does ACGR actually reduce?
Is ACGR only for full outages?
Let's Connect
.png)